Article 1 (Application of the Terms)
    1.    To use the Limo Japan service provided by Hinomaru Limousine Co., Ltd. (hereinafter referred to as “the Company”), it is necessary to provide consent to and abide by the Terms of Service (hereinafter referred to as “the Terms”). The Terms are applied between the individuals who use this service (hereinafter referred to as “the Customer”) and the Company.
    2.    The Customer shall bear the responsibility to abide by all the notices made by the Company on the Limo Japan website, or if informed of directly or individually to the Customer, the same responsibility to abide by all notices shall apply.
    3.    The Customer can use the Service on condition that they agree upon all the contents of the Terms and abide by them faithfully, provided that the devices, software, communication lines, etc. necessary to use the Service shall be provided by the Customer under their own responsibility and expense. The Company shall take no part in the environment for using the Service.
        
Article 2 (Modification of the Terms)
    1.    The Company can modify (add, delete, and change) the Terms as required without notice or acquiring an agreement from the Customer.
    2.    If the Customer uses the Service after the Terms have been modified, the Customer shall be deemed to have agreed upon the modified Terms.
        
Article 3 (Definition of terms)
    The terms used in the Terms of Service shall be defined as follows:
        (1) “Limo Japan&rdrdquo; is an online bookings website for chauffeur services throughout Japan.
        (2) “The Service” means the online reservation and pick-up and drop-off service using the Limo JAPAN website.
        (3) “The Site” means the website for using the Service.
        (4) “The Contents” means photos, videos, characters, cartoons, animations, sounds, letters, sentences, articles, and other information for using the Service.
        (5) “The Server” means the server for using and managing the Service and uploading the Contents.
        (6) “The System” means the entire hardware and software for using the Service.
        (7) “Mobile Information Terminal” means smartphones and tablets.
        (8) “Automated Reservation System” means the online reservation system by which a reservation or inquiry can be made instantaneously based on the information on available vehicles.
        (9) “Limo Japan Fare” is a contract traveling fee calculated in advance based on the traveling distance from the place of boarding, via-points, and the destination determined by Google Maps API when the reservation is made by the Customer, including expressway tolls and other fees.
        (10) The fare for waiting time cannot be determined when the reservation is made, any waiting time that is not included in the booking is chargeable after the transfer is completed, unless the waiting fee has been approved by a Limo Japan admin during the booking process.
        (11) “Google Maps API” allows the highly functional Google Map, which handles worldwide map data, provided by Google, to be used in various services. This service is used to identify the place of boarding, via-points, and destination based on the address and name search function and to calculate the route, traveling distance, and scheduled arrival time. 
        
Article 4 (Membership registration)
    1.    The Customer who desires to register for the Service shall agree upon the Terms of Service of the Company, and membership registration is completed by following the procedure defined by the Company. 
    2.    No registration fee or annual fee is required for the membership registration for the Service.  
    
Article 5 (Change in membership registration)
    1.    The Customer shall report the change in his/her membership registration, if any, to the Company immediately.  
    2.    The Company will change the details of the membership registration in response to the change in the registration made by the Customer. 
    3.    The Company shall not be responsible for any disadvantages suffered by the Customer as the result of not reporting the change in the registration. 
        
Article 6 (Cancellation of membership registration)
    1.    The Customer can cancel their membership registration by following the membership withdrawal procedure.  
    2. The Customer can request for their account to be deactivated by using the ‘Contact Us’ form on the contact us page on the Limo Japan website.
    3. The Customer shall agree in advance that the information submitted by the Customer cannot be deleted by himself/herself. 
        
Article 7 (Rejection of membership registration)
    The Company can reject the membership registration of the Customer who falls upon any one of the following items. The Company will not disclose the reason for the rejection of the membership registration. 
        (1) The Customer is liable to violate, or has violated the Terms of Service. 
        (2) False statement, serious misstatement, omissions, etc. are found in all or a part of the information provided and registered by the Customer. 
        (3) The Customer is found to be a minor without agreement of a legal representative.  
        (4) The Customer is found to have performed any one of the following conducts: 
        ① Voluntarily cancelled the registration without notice. 
        ② Voluntarily performed an act to delay the reserved time of boarding. 
        ③ Enforced the crew of the Company to violate the Road Traffic Act. 
        ④ Attempted to cause or have caused harm, such as acts of violence and verbal abuse, to the crew of the Company
        ⑤ Violated the Common Transportation Business Standard Transportation Clause.
        (5) Have been found to belong to or related to anti-social forces such as violence organizations, etc. 
        (6) Membership registration of the Customer has been rejected before due to violation of the Terms of Service, etc. 
        (7) Other cases where the Company has judged the membership registration of the Customer to be inappropriate whatever the reason may be.
        
Article 8 (Management of Customer ID and password)
    1.    The Customer shall be responsible for managing their own Customer ID (e-mail address) and password for the Service. 
    2.    The Customer can change his/her password at any time. If the Customer forgets the password, by clicking “Forgot Password?” on the account login page and using the password reset e-mail sent to them, the Customer can set a new password. 
    3.    The Customer cannot transfer, sell, rent, lease, lend, change the ownership of, establish the right of pledge of, or pledge the right or authorities owned by the Customer or the status of the Customer in the Service to any third parties. 
    4.    The Customer shall not allow any third parties to use the right of using the Service, or share the same with any third parties. The use of the Service by the Customer as well as all the ancillary activities (including the case where the use by any third parties is allowed by log-in, regardless of whether the Customer is involved or not) shall be regarded as the use by the Customer regardless of whether the use or the activity has been done by the Customer himself/herself, and the Customer shall bear all the resulting responsibilities and obligations. 
    
Article 9 (Acceptance by the Customer of the use of Cookie and access information)
    1.    The Customer shall allow the Company to use Cookies to access information (domain, IP address, browser information, date and time of access, browsing page, etc.) to provide the Service for the purposes shown below:
        (1) To deliver Contents such as advertisements and e-mails and customize displayed information in providing the Service to the customer, while providing various input supports for the Customer who uses the Service.
        (2) To use the information as statistical materials of the Service in a state where individuals cannot be identified. 
        (3) To identify the cause and solve the problems that arise while the Service is being provided.
        (4) To improve the level of Service and improve customer experience. 
    2.    Identifiable personal information along with any other Customer information, shall be managed in accordance with the privacy policy of the Company. 
        
Article 10 (How to use the Service)
    1.    The Service can be reserved online, and reservation or inquiry is completed immediately if using the booking form. The reservation is checked by a Limo Japan admin and is approved. Once approved, the Customer will receive a booking status update e-mail. On the day of the service the Customer will meet the driver at the designated pick-up location that they chose during the booking process.
    2.    Bookings can be made 1 day in advance (If you book after 0:00 AM: 2 days in advance) and no less than that. This is to give the Company sufficient time to prepare for the transfer and provide advice if necessary.
    3.    The reservation for the Service shall be deemed to have been made when the booking form is completed in full and the Customer’s payment is accepted. The agreement between the Customer and the Company shall be deemed to have been accepted upon payment of the reservation. Note, however, that a situation where the Customer cannot receive their confirmation of their reservation due to reasons not attributable to the Company, such as undesirable communication conditions and error in writing the relevant e-mail address, etc., shall not affect the conclusion of the service agreement. 
    4.    The positional information including the place of boarding, via-points, and destination of the Service is determined by the address and name browsing function using the Google Maps API.  The Customer shall accept that the place of boarding, via-points, and destination specified at the time of reservation are not guaranteed by the Company, and the Customer shall check the places displayed on the map, and choose an appropriate location to be picked up from or dropped off at without fail. 
    For reservations made from the Chinese mainland, the transit and destination locations for this service will be set based on the selected plan, as well as the pick-up or drop-off locations entered by the customer. Please note that the addresses and names entered for the pick-up and drop-off locations are not guaranteed by our company. Customers must ensure the accuracy of the entered details and set the appropriate pick-up and drop-off locations.
    5.    The time of arrival at the destination defined when the reservation for the Service is made is the time estimated by the use of tools such as the Google Maps API. The Customer shall accept that the time of arrival at the destination is not guaranteed by the Company. The Customer shall set the boarding time at the discretion of his/her own. Please set the boarding time, giving sufficient time allowance, with possible incident congestion, closed traffic, bad weather, etc. taken into consideration. 
    6.    While in the vehicle during the Service, the crew might change the route that has been agreed upon in order to adjust the time of arrival at via-points and the destination because of congestion, etc. In such cases, the Limo Japan fare determined when the reservation was made is not modified and the contract fee determined in advance shall remain applicable. 
    7.    The reservation information for the Service can be viewed on the ‘My Bookings’ page.
    8.    To change the details of the reservation for the Service in advance, the reservation system of the Service determines whether such change is possible, or whether a change of the type of vehicle allows the details of reservation to be changed, before changing the details of the reservation. Please note that if such change is determined to be infeasible, the Customer may be asked to cancel the reservation, and the cancel fee may be charged. 
    9.    Changing the via-points and the destination while onboard the vehicle during the Service is only permitted when it does not increase the original duration of the transfer. If the time of the service is reduced, the Customer will not be refunded for the time remaining and the original fare will still apply. However, if there are any additional charges incurred, the customer will be required to pay the difference after the booking is completed via their account page on the Limo Japan website. 
10.    Please note that on occurrence of abnormal weather (such as typhoon and heavy snowfall, etc.) or force majeure (such as great earthquake, eruption, flooding, Tsunami, etc.) on the reserved date of boarding, vehicles may become unavailable in order to ensure safety of the Customer, the Company and its assets and crew.

Article 11 (Business hours of the Service)
    1.    The service is available on a 24-hour basis.
    
Article 12 (Range of provision of the Service)
    1.    The pick-up or drop-off locations for this service must be within Tokyo, Kanagawa, Chiba, Saitama, Gunma, Tochigi, Ibaraki, Yamanashi, Kyoto, Osaka, Hiroshima, Fukuoka, Sapporo, Naha, Nagoya, or Sendai. If the pick-up or drop-off locations fall outside these areas, the booking will be automatically canceled and a refund will be issued to the customer.
        
Article 13 (Service fare)
    1.    Fares for Airport, Port and Day Trips transfers types are fixed prices. City transfer fares are calculated by time if the total distance of the transfer is less than 199km and calculated by distance if the total distance of the transfer is more than 199km. 
    2.    The fare includes expressway tolls and tax. 
    3.    If the route is changed by acquiring approval from the Customer, the change in expressway entrance or exit due to road closure or traffic congestion as well as bypass traveling on general roads resulting in the change in the fare shall not be reflected, but the fare predetermined at the time of reservation added by the fare for the waiting time shall be applied for the settlement. 
    
Article 14 (Cancellation of the Service)
    1.    The Customer shall be deemed to have accepted the fact that the Customer is obliged to bear the responsibility to pay a cancellation fee set by the Company. The cancellation fee shall be paid in accordance with the Standard Form Travel Agent Contract of Travel Agency Act. 
    2.    The cancellation fee shall be as follows:

 

    3.    Cases where there is traffic due to abnormal weather (such as typhoon, heavy snowfall, etc.) and natural disasters (such as an earthquake, volcanic eruption, flooding, Tsunami, etc.) or failure, accident, etc. of airplanes, bullet trains, etc. are regarded as a cancellation by force majeure. Such cases will be checked and confirmed by the Limo Japan support team and no cancellation fee will be incurred.
    4.    Despite the customer giving instructions for the vehicle to wait at a via-point, if he/she does not get on board the vehicle at the specified time after the waiting time has elapsed, it is regarded as a cancellation and the Customer shall pay 100% cancellation fee plus the fare for the waiting time. The Company will attempt to contact the Customer to alert them about the cancellation of their booking. However, if The Company fails to get in touch with the Customer after several attempts, the booking will be cancelled and The Company will not be held liable for any damage or inconvenience caused.

Article 15 (Payment for the Service)
    1.    The Customer shall pay the service fare by the payment method designated by the Company. 
    2.    The payment shall be made by using one of the following credit cards: VISA, MasterCard, AMERICAN EXPRESS, Diners Club, and JCB and QR code payments (WeChatPay, AliPay). 
    3.    The Customer shall use a credit card of the name of his/her own. When using a card of the corporation the Customer is working for, the payment shall be made in accordance with the agreement between the Customer and the Corporation, and inconvenience or damage shall not be the sole responsibility of the Customer and the Company will be in no way liable for those damages or inconveniences. 
    4.    The Customer shall update credit card registration as soon as he/she receives a new one from the credit card company. Payment for the service cannot be paid by using an invalid credit card. 
    5.    The Company shall not bear any responsibilities arising from incomplete approval and the failure in ensuring the reservation due to improper entry by the Customer of the credit card number or its date of validity. 
    6.    The payment shall be made at the time the booking form is made or after the enquiry form is approved by a Limo Japan support team member. If the payment cannot be made successfully by using the credit card registered in advance, payment shall be made by using another payment method. 
    7.    The cancellation fee arising from the cancellation of the Service by the Customer or from the cases regarded as cancellation shall be paid by the credit card selected and approved at the time of reservation. 
    8.    The additional expenses arising from the suspension of transportation in an emergency, etc. shall be paid by using the credit card selected and approved at the time of reservation. The amount of fare for such emergency cases may become the amount　determined depending on the details of emergencies.
    9.    Any disputes arising between the Customer and the relevant credit card company, if any, shall be resolved between the relevant parties, and no inconvenience or damage shall be caused to the Company.
    10．    The price settled between the Company and the Customer shall be paid by the Customer to the relevant credit card company, and the Company shall receive payment from the relevant credit card company.
    11．    The credit card information of the Customer shall be provided to each card company through the settlement system of GMO Payment Gateway, Inc. The Company will not store the credit card information of the Customer. The credit card information of the Customer shall be transmitted as encrypted data by SSL communication. 
        

Article 16 (Emergency contact)
    1.    Emergency contact shall be used in the case of significant delay, congestion, accident, vehicle failure, health problems of the Customer or the crew, occurrence of force majeure, etc. 
    2.    In emergencies a telephone number is provided to the customer via e-mail by the Limo Japan support team to allow support to be provided over the phone. The emergency phone number cannot be used for reservation or enquiries. If the emergency telephone number is occupied for reservation or enquiries, measures for emergency of the Customer cannot be taken. 
    3.    If the Customer should become unconscious (due to health problems or an accident), the police, emergency team, hospital, etc. will contact his/her families by identifying the contact number based on his/her belongings. 

Article 17 (Suspension of provision of the Service, etc.)
    1.    The Company can suspend, stop, or cancel the provision of all or a part of the Service without prior notice to the Customer if any one of the following events is judged to have arisen:
        (1) When the server and the system is undergoing maintenance or in an emergency.
        (2) When the Service cannot be provided due to fire, power outage, other unexpected accidents, etc.  
        (3) When the Service cannot be provided due to force majeure such as an earthquake, volcanic eruption, flooding, Tsunami, etc. 
        (4) When the Service cannot be provided due to war, disturbance, riot, civil commotion, industrial dispute, embargo, strike, inability to ensure materials and transportation facilities, governmental intervention, etc.
        (5) When entire means of public transportation are limited due to abnormal weather (such as a typhoon, snowfall, dense fog, etc.) 
        (6) Other cases where the Company judges the suspension of the Service to be necessary due to operational or technical reasons, etc.
    2.    The Company shall bear no responsibilities for the damage caused to the Customer or to any third parties as the result of means taken by the Company based on the provisions of this Article. 
        
Article 18 (Prohibitions)
    The Customer shall not conduct any acts that fall under any one of the following items: 
        (1) Acts violating the laws and regulations, the Terms of Service, the Common Transportation Business Operators Standard Transportation Clause, and the public policy.
        (2) Acts related to criminal violation or those promoting criminal violation.
        (3) Acts infringing the intellectual property rights, copyrights, portrait rights, privacy rights, honor, etc. related to the Service.
        (4) Acts of accessing the Company servers illegally or acts causing problems in the use or operation of the Company servers (including DDoS that imposes a burden on the server by overloading it with traffic and rendering the Service unusable or disturbing its operation). 
        (5) Acts of transmitting, writing, or displaying information containing computer viruses and other harmful timed computer programs.
        (6) Acts of analyzing, reverse-engineering, reverse-compiling, and reverse-assembling the Service.
        (7) Acts of starting up automatic programs or scripts (Web spider, Web crawler, Web robot, Web ant, Web indexer, pot, virus, worm, and programs that make multiple server requests in a second).
        (8) Acts of duplicating the ideas, functions, graphics, and UI of the Service and its Contents. 
        (9) Acts of illegally manipulating this system.
        (10) Acts of illegally using, or making any third parties use the Service
        (11) Acts of using the Service to steal the identity of other Customers.
        (12) Acts of using the credit card of any third parties.
        (13) Acts of operating the smartphone while walking to use this Service. 
        (14) Other acts judged by the Company to be inappropriate or inadequate. 
        
Article 19 (Intellectual property right) 
    1.    All the copyright, patent right, utility model patent, trademark right, and design right of the Limo Japan website shall belong to the Company. 
    2.    The Customer shall be prohibited from using (duplicate, deliver, transmit, transfer, adapt, etc.) the works protected by the relevant rights without obtaining permission from the Company unless otherwise permitted by the Copyright Act. The Customer shall be permitted to use the relevant rights within the range permitted by the Terms of Service. 
    3.    The name of the Company and the names of the products of the Company are the trade name, trademark, and registered trademark of the Company. Also, the names of the companies and of the products of any third parties listed in the Contents are the trade names, registered products, and registered trademarks of the relevant third parties. The rights related to the trade names, trademarks, and seals of the Company and of any third parties are protected by the Trademark Act/Unfair Competition Prevention Act and other laws. It is prohibited to use them without permission from the Company or the relevant third parties.  
    4.    Provision of the copyrighted works by the Company through the Service shall not be construed as follows: The Company has permitted the patent rights, utility model patent rights, design rights, and other intellectual property rights for inventions and designs contained in the works to be transferred, or permitted any other rights. The Company shall provide the copyrighted works as they now stand, and shall not guarantee their Contents. 
    5.    The information on the products, services, and technologies provided to the Customer through the Limo Japan website is protected by the Copyright Act, Industrial Property Law, and other intellectual property right-related laws and regulations. 
Article 20 (Running advertisements)
    The Company can run advertisements handled by any third parties designated by the Company freely on the Limo Japan website if it chooses to. The Company shall not bear any responsibilities concerning the contents or method of displaying the relevant advertisements. 
        
Article 21 (Security policy)
    1.    To prevent accidents related to the system such as infection with computer viruses, unauthorized access, damage, information leakage, and manipulation, the Company shall perform each of the following acts: 
        (1) Abide by the laws and regulations, guidelines set up by the government, and other    regulations related to information security. 
        (2) Clarify the responsibility concerning information security, and organize the system for   taking measures. 
        (3) Identify the information security risks, and take personally, organizationally, physically, and technically appropriate measures. 
        (4) Provide education to, and promote awareness of, every employee concerning information security for him/her to be able to perform his/her duties with information security literacy.
        (5) Inspect the management system and efforts concerning information security to ensure continuous improvement and review.
    2.    When the Company should entrust all or a part of its operations, the appropriateness of those entrusted will be examined thoroughly and a contract will be closed with the relevant companies, or other means will be taken to maintain the same security level as the Company. To continuously check that the desired security level is maintained appropriately, periodic audit and review of their management system will be performed.
        
Article 22 (Privacy policy) 
    Personal information shall be handled according to the privacy policy of the Company. Refer to the separate policy document or webpage. 
        
Article 23 (Exemption from responsibilities)
    1.    The Company shall bear no responsibilities for the damage and loss caused related to the use of the Service, except for the cases where the damage or the loss is caused by a voluntary misdeed or serious negligence of the Company.
    2.    The Customer shall pay due attention, when using the Limo Japan website not to cause the information owned by the Customer to be lost or modified, or cause their devices to be damaged. The Company shall bear no responsibilities for such damages caused to the Customer. 
    3.    The Customer shall take security measures, including the prevention of infection with computer viruses, unauthorized access, and information leakage, at his/her own expense and responsibility, in accordance with the use environment of the Service, and the Company shall bear no responsibilities for such damages caused to the Customer. 
    4.    The communication expenses incurred as the result of registration, use, change, and suspension of the Service shall be borne by the Customer, and the Company shall bear no responsibilities. 
    5.    The Company sets the positional information of the place of boarding, via-points, and the destination by using the address and name browsing function based on Google Maps API function. The place of boarding, via-points, and the destination specified at the time of reservation are not those guaranteed by the Company. Even if inaccuracy in pickup and drop-off points should be found by checking the places shown by the Customer on the map and re-setting the positional information, the Company shall bear no responsibilities for the resulting inconvenience or damage caused to the Customer. 
    For customers from the Chinese mainland, the transit and destination locations for booking this service will be set based on the selected plan and the addresses and names entered for the pick-up or drop-off locations. Please note that these locations are not guaranteed by our company, and we do not take responsibility for any inconvenience or damage caused by errors in the entered pick-up or drop-off locations.
    6.    The Company displays approximate journey time by using Google Maps API function and is not guaranteed by the Company. Furthermore, the Company shall bear no responsibility for the inconvenience or damage suffered by the Customer as the result of delay in arrival time at the destination caused by the setting of the time of boarding made by the Customer. 
    7.    The Company shall bear no responsibilities for the damage caused to the Customer due to a failure in timely arrival at the place of boarding, via-points, and the destination requested by the Customer at the time of reservation, resulting from bad weather, undesirable transportation situation, accidents, vehicle failure, suspension in the use of the system by the Customer, etc. 
    8.    The Company shall bear no responsibilities for the damage caused to the Customer by the change of the Contents, etc. 
    9.    Except for the cases where the Company has serious faults, the Company shall bear no responsibilities for any defects of the Limo Japan website, troubles resulting from the operation of the Limo Japan website (including misinformation and errors of displayed information), disadvantages caused by inability to use the Limo Japan website properly, disadvantages caused by loss of data, and any other issues caused by the Limo Japan website. 
    10.    In the event inadequacies should be found in the method of use of the Service by the Customer or in the details of his/her reservation/registration, etc., the Company shall bear no responsibilities for disadvantages or damage resulting from such inadequacies. 
    11.    The Company shall bear no responsibilities for social, spiritual, physical, or financial damage to the Customer caused by violation of the terms of service or deviation from the proper use of the Service by the Customer. 
    12.    The Company shall regard the use of the Service based on the personal authentication made by the Customer and all the related activities as the use and the activities by the Customer regardless of whether the relevant use and the activities are made by the Customer himself/herself or not, and shall bear no responsibilities for the damage resulting from the relevant use or activities.
    13.    The Company provides the best possible services at the time when the Service is provided to the Customer, and the Company shall not guarantee that the Limo Japan website is free from defects. 
    14.    The Company shall bear no responsibilities for the loss (including the loss as the result of deletion made by the Customer himself/herself) of data, etc. accumulated by the Customer in this server (including the information provided by the Customer) or for manipulation of the same by any third parties, including obligation to restore the relevant data. The Company shall bear no responsibilities, either, for any activities performed by other Customers who have downloaded the information provided by the Customer (including manipulation and browsing). 
    15.    The Company shall bear no responsibilities for the possibility that the use of a part or the whole of the Service might be limited as the result of change in the terms of use or operation policy of the service and any third-party APIs the Limo Japan website uses. 
        
Article 24 (Compensation for damage)
    1.    The Company shall not guarantee the authenticity, benefit, integrity, legality, adequacy, reliability, serviceability, accuracy, etc. of the contents of the information obtained by the use of the Service by the Customer including the information related to the Service. In the sole event that the indemnity defined by the Terms of Service is not granted by the applicable laws and regulations or by the final court decision, the Company shall bear the liability for compensation for the damage actually and directly suffered by the Customer.  
    2.    In the event that the Customer should cause damage to the Company, commercial facilities related to the Service, and any other third parties related to the use of the Service (including the cases where the Company, related commercial facilities, or any third parties suffered damage as the result of negligence of the obligations in the Terms of Use by the Customer), the Customer shall compensate for all the damages under their own responsibilities and expenses (including legal costs and attorney’s fee). 
    
Article 25 (Applicable laws and exclusive agreement jurisdictional court) 
    1.    The Terms of Use shall be construed according to the laws of Japan. 
    2.    Any discrepancies that may arise concerning the Terms of Use between the Company and the Customer, if any, shall be arbitrated by the Tokyo District Court as the exclusive agreement jurisdictional court for the first instance.