No. We strictly provide ground transportation services. You can bring your own tour guide or create your own itinerary and let us know where you need to be, we will ensure to get you around according to your schedule.

Whilst we aim to provide the highest possible service and meet our customers' needs to the best of our ability, our chauffeur services have designated service areas that vary by region. Therefore, either the departure or destination location must be within the service area. If both the departure and destination locations are considered outside the service area, we regret that we will not be able to accept the reservation. If you submit a reservation request as described above, the reservation will be canceled, and no payment will be charged. If you wish to request a reservation for an area that may be outside the service area, please contact us through the inquiry page for further assistance.

We offer a chauffeur service which is a method of private transportation. You get your own driver to pick you up and drop you off.

We offer four types of services: airport transfers, port transfers, free plans, and package tours. The service provides one-way transfers between the airport or port and your destination. Stopovers and setting intermediate points are not available. With the free plan, you can create an itinerary tailored to your schedule. Even if you have multiple destinations, you can plan your route according to your destinations. Choose how many hours you will use the service and your destination. This service can be useful for both business and sightseeing. For package tours, we offer recommended plans that cover sightseeing courses tailored to the region.

You can create your own agenda for the day, select how many hours you would like your driver to be with you and the destinations you would like to visit. This is useful for business trips or tours of the city.

Yes. Limo Japan has English-speaking drivers. If you require an English-speaking driver, please complete the reservation form and tick the relevant check-box to make a request. * There may be situations where you are unable to make such a reservation.

We will ask you for your pick-up time and location when you make a reservation. Our driver will be waiting for you at the time and location you have given us. We ask users to provide us with a contact number so that we are able to contact them in cases of emergency or problems with finding a safe place to park. In case of sudden traffic, or our driver fails to locate you, we will inform you by telephone call. We also ask that users contact us when they are unable to make it in time for their scheduled pick-up. Please be aware that delays may mean the vehicle is released and requested to return to the vehicle garage.

You are restricted to 1 vehicle per booking. If you need to book 2 or more vehicles, please make the number of bookings you require or request through the Contact Us page. Our support team will contact you to discuss your requirements. This also applies to larger orders for things like corporate events.

Enquiry-Only vehicles are vehicles that are only bookable via the enquiry form. Here are the current enquiry-only vehicles:

- Mercedes Sprinter

- Lexus

Please make the booking on the Reserve/Estimate page. If you have inquiry, please contact through the Contact Us page.

*Please note that you are required to register to make bookings on Limo Tokyo. Please register and become a member by visiting the login page. There is no registration or membership fee.

To book a transfer. Once you have completed the form and made the payment your reservation is automatically secured and you will be ready to enjoy to trip. The payment guarantees your transfer and the booking form is best used when you know what you need and you wish to make a quick reservation.

To make an enquiry about a transfer. A Limo Tokyo staff member will pick up your enquiry and contact you to work out exactly what your requirements are. The enquiry form is best used when you want to customise your journey and is perfect for business trips and city tours.

We will send you an e-mail confirmation of your reservation to the e-mail address provided during sign-up. You can also check your secured bookings in your account under ‘My Reservations’.

Reservations can be made 180 days prior to the date of service at the earliest. However, if you would like to make a reservation earlier than 180 days in advance, please reach us via our contact us page. We will be more than happy to discuss your requirements and advise you on the best course of action.

What about next-day bookings? Can I make those? Reservations are available. If you wish to make a reservation for the following day, please do so by noon (12:00 p.m. jst) the day before your intended use. (If you make a reservation after noon, it will be considered a reservation for two days ahead.) Additionally, if you make a reservation through the inquiry form, it will take some time to confirm the details and check the availability of your preferred vehicle. Therefore, reservations will be accepted up to 4 days in advance (or 5 days if you are booking after noon). Thank you for your understanding.

Fares are calculated based on several factors, including the duration of service, type of vehicle and choice of other options. These options include the vehicle subtype, whether you need an English-speaking driver and amenities such as bottled water. The duration of your trip will be calculated from the car office to your pick-up point and your final drop-off location back to the car office.  In cases where the actual service duration exceeds the duration calculated beforehand due to unaccounted for delays or spontaneous requests for extra time, users will receive a payment link to cover the difference via e-mail shortly after the date of service.

*Please be aware that failure to pay any additional incurred charges will block your account from being able to book any further journeys until the payment is settled.

Payment must be made by online using VISA, MasterCard, American Express, Diners Club, or JCB cards. We do not accept cash and other forms of payment.

In addition, we only accept payment in Japanese Yen. If you would like to use a payment method which uses currencies other than Japanese Yen, the foreign exchange rates adopted by your credit card company and any other relevant charges will apply. Please check with your bank before making a payment as we do not have any control over this.

When using the booking form on our website you are required to provide your payment details to pay and secure your reservation.

When using the enquiry form on our website you are not required to make a payment immediately. We will contact you to discuss any special requirements and then confirm the booking by sending you a payment link so that you may secure your reservation.

A payment link will be sent to you via e-mail after the completion of the service for any additional charges incurred during the service. You will need to click on the payment link in the e-mail, choose your payment method/fill out payment method details to complete your payment for the additional charges you incur.

 

.Booking information can not be changed. If you wish to change your booking, you need to cancel the booking and make a new one. Depending on the timing of cancellation, there may be no refund or partial refund issued, so please check the cancellation policy. If you have further inquiry regarding bookings please contact with us from the “Contact Us” page in the header menu, select “Booking Query” from “Subject” and send us your inquiry.

.Yes, however, please be aware of cancellation fees. We ask for as much notice as possible to allow for changes to the system to be made and the driver to be notified. For full details, please read our cancellation policy found within the Terms of Use. Here are the cancellation fees summarised: - ·From 10 days to 8 days before the start of the operation, 20% of the travel price. ·From 7 days to 2 days before the start of the operation, 30% of the travel price. ·The day before the start of the operation, 40% of the travel price. ·When canceling on the day of travel start, 50% of the travel price. ·Cancellation after the start of the trip or non-contact non-participation, 100% of the travel price.

• From 10 days to 8 days before the start of the operation, 20% of the travel price.
• From 7 days to 2 days before the start of the operation, 30% of the travel price.
• The day before the start of the operation, 40% of the travel price.
• When canceling on the day of travel start, 50% of the travel price.
• Cancellation after the start of the trip or non-contact non-participation, 100% of the travel price.

To cancel your booking, sign in to your account and go to ‘My Reservations’ in your profile, select the reservation’s ‘Show’ you wish to cancel and click Cancel. If the cancel button is not available, it means it is too late to cancel and you will need to contact us using our contact us form on our website.

*Please note that when cancellations are made, the booking will be deleted completely and you will have to go through the appropriate form once more from the beginning to make a new booking.

Smoking is not permitted. Please use the designated smoking zones in Japan to smoke if you need to.